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Error when linking to IB

Hi folks,

I was testing the live trading function with IB paper trading account. I was asked for the IB password and after I input the password(and a while after that) It gave me an error message "Unknow Error, Sorry, something went wrong". Could any one help pls?

1 response

Without knowing more details about your account it's hard to say, but here are the common culprits:

  • the IB account is new and has not yet been fully setup. You can call IB to confirm/verify this.
  • the base currency is not USD. In order to live trade, the base currency needs to be USB and the funding currency can be any currency (for more details see here).
  • the IB account uses a 2FA device not supported on Quantopian. We support the standard security device.

If these don't apply to your account, send us an email at [email protected] and we can look into it.

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